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Customer support is a fundamental part of the Cathx Ocean offering – it goes hand in hand with our systems, software and services. Ranging from basic product assistance to complete offshore operational support, and from new application or product development to data processing services, we are always there for our clients.
CUSTOMER SUPPORT
EXISTING CUSTOMERS
CUSTOMER SUPPORT
Our customer support team is available to discuss and resolve any issue, by telephone, email or through our online support portal. Full offshore assistance is also provided via remote login.
TRAINING
Cathx Ocean provides comprehensive on-site or HQ-based training for individuals and teams.
OFFSHORE OPERATIONAL SUPPORT
Whether it’s the first time out, a staff shortage or the introduction of a new crew, we supply personnel for offshore operations and on-the-job training whenever our clients need us.
DATA PROCESSING SUPPORT
The speed and efficiency of Cathx Ocean systems mean that data is often generated more quickly than existing resources can process it. To address this, we offer several options to facilitate fast reporting, both offshore and onshore.
NEW CUSTOMERS
APPLICATION ASSESSMENT
Cathx Ocean delivers solutions across the full spectrum of end-user applications. From precision measurement to mapping, we work with new clients to meet their individual application-based needs. To discuss the details of your operation, please contact our sales team.
SYSTEM SPECIFICATION AND INTEGRATION
We collaborate with clients to agree and document clear specifications and integration requirements for their vehicle configuration. Some changes are small, others call for a redesign. For specifications not covered by our standard systems, talk to us today to see how we can help.
CUSTOM DESIGN AND DEVELOPMENT
There is no end to the possibilities when it comes to custom requirements. These can be simpler projects, like fitting a system into a small AUV or incorporating UV lighting for fluorescence. They can also involve major developments in software and hardware, like one-off systems for wellbore inspections or bespoke autonomous applications. Whatever the scope, Cathx Ocean can undertake any custom adaptations necessary for individual operations.
